One Stop Paints Returns Policy
1. Eligibility for Returns
Due to the bespoke nature of our products, returns are only accepted if the item is faulty. We do not offer returns for change of mind or other reasons.
2. Faulty Items
If you believe your product is faulty, please contact us immediately. We will either exchange the product or issue a credit note at our discretion.
3. Returns Window
You have 28 days to return any faulty items from the date of reciving your order.
3. Return Shipping
Customers are responsible for the cost of returning the item. However, if the returned product is deemed faulty, we will refund the postage cost.
4. Proof of Purchase
To process any return, you must provide proof of purchase. This includes a copy of your receipt along with your return request.
5. Processing Time
Once the return is received and the fault has been confirmed, we will process your exchange or issue a credit note within 48 hours (working days).
6. Contact Details
For further assistance or to initiate a return, please contact us on:
Telephone: 01908 991096 or 07793 053282
By purchasing from One Stop Paints, you agree to the terms of this returns policy. If you have any questions or require further information, please do not hesitate to get in touch.
